Frequently Asked Questions
Everything you need to know about shopping with Rails of Sheffield
What is your standard shipping timeframe?
We offer standard shipping within 3-5 business days and express delivery options within 1-2 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
How do I return an item that doesn't fit?
We offer a 30-day hassle-free return policy. Simply use our online portal to generate a return label and drop your package at any authorized collection point. Items must be unworn and have original tags attached.
Are your garments true to size?
Most of our collections follow standard UK sizing. However, since we curate pieces from various designers, we provide a detailed 'Size & Fit' guide on every product page to help you find your perfect match.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay. We also offer Klarna for flexible interest-free installments.
Do you ship internationally?
Yes, Rails of Sheffield ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated automatically at checkout.
How can I track my order status?
Once your order is dispatched, you will receive an email with a direct link to the carrier's tracking page. You can also log into your account on our website to view your full order history and real-time updates.